Billing and Cancellation Policy

The short version

• Your plan renews automatically every month, or every year on yearly billing, and the card on file is charged until you cancel.
• You can cancel anytime. Cancelling stops the next renewal, and you keep access until the end of the period you paid for.
• We do not refund partial months or partial years unless the law requires it.
• Usage past what your plan includes may be charged at the rates below, and we tell you before that starts.

Plans and prices

Starter is $149/mo or $1,490/yr, Team is $349/mo or $3,490/yr, and Department is $599/mo or $5,990/yr. Yearly billing gives you 2 months free. Setup is $0 during launch. Custom work and add-ons are priced in writing before they start. Prices do not include taxes, which are added where they apply.

Founding customer pricing stays the same for as long as your plan stays active. If we change prices for other plans, we tell you at least 30 days before a change applies to you, and you can cancel before it does.

Automatic renewal

When you sign up, you agree that your plan renews automatically at the end of each billing period, at the price shown at checkout or the price we last told you about, and that we charge the card on file through Stripe on each renewal date. You can see your plan, your next renewal date and your invoices in Billing & plan in your portal.

Cancelling

• Cancel anytime in Billing & plan in your portal, or email info@spondra.com from the email on your account and we will cancel for you.
• Cancelling stops the next renewal. Your AI employees keep working, and you keep access, until the end of the period you already paid for.
• After that, outgoing calls, texts and emails stop. You can ask for an export of your data for 30 days after your plan ends. See our Privacy Policy for what we delete and what we keep.

Refunds

Payments are not refundable, and we do not refund partial months or partial years after you cancel, unless the law requires it or we tell you otherwise in writing. If we end the service without cause, we refund any prepaid fees for the time after it ends. If you think a charge is wrong, email info@spondra.com within 60 days and we will look into it.

Usage and overage

Each plan includes a monthly allowance of AI phone minutes. Texting is an add-on with its own monthly allowance of text segments. A text segment is up to 160 plain characters, and longer texts, or texts with emoji, use more than one. Sent and received texts both count.

If your usage goes past what your plan includes, these rates may apply:

• AI phone minutes: 12¢ per minute past your included minutes.
• Text segments: 3¢ per segment past your included segments.

Before usage charges start on your account, we tell you in your portal and by email. Your portal shows your usage and shows a notice as you near and pass your allowance. You can lower usage, pause your AI employees, or change your plan at any time.

Failed payments

If a payment fails, Stripe may retry it. If it stays unpaid, we may pause your AI employees until it is paid.

Changes to this policy

We will post any update here with a new date, and tell customers in the portal or by email before a change that affects what they pay. This policy is part of our Terms of Service.